We know you are excited to receive your personalised PicknPrint order, and we are just as excited to get it delivered to you safely.
Use this page to understand how order tracking works, when tracking details are sent, and what to do if you need help with your delivery.
Once your order has been produced, packed, and dispatched, tracking information will be sent to you by email where tracking is available.
Tracking your PicknPrint order is simple. After your order has been dispatched, you should receive a shipping or dispatch confirmation email.
To track your order:
Please allow some time for tracking information to update after dispatch, as courier systems may not show movement immediately.
Most PicknPrint products are personalised or custom-made to order. This means your order may need time for design preparation, printing, quality checking, packing, and dispatch.
Production time can vary depending on:
We always aim to prepare and dispatch orders as quickly as possible while maintaining high-quality printing and careful packaging.
Tracking details are usually sent after your order has been produced, packed, and handed over to the courier or delivery provider.
You may receive:
If tracking is not available for your selected delivery method, you may still receive a dispatch confirmation email once your order has been sent.
Delivery time starts after your order has been dispatched, not from the moment the order is placed.
Your total waiting time may include:
Estimated delivery times may vary depending on the selected shipping method, delivery location, courier service, and external factors outside our control.
If you have not received tracking details, please first check your spam, junk, or promotions folder.
You should also check that the email address entered at checkout was correct.
If you still cannot find your tracking email, please contact our support team and include your order details so we can help you faster.
Sometimes tracking information can take time to update after dispatch. This is normal, especially when the parcel has recently been collected or scanned by the courier.
If your tracking has not updated for several business days, please contact us and we will do our best to investigate with the courier or delivery provider.
We do our best to dispatch every order on time, but delays can occasionally happen.
Possible reasons for delays include:
If your order appears significantly delayed, please contact us with your order number so we can review the status.
If you have not received tracking details, your tracking link is not working, or you need help with your delivery, our friendly support team is here to assist.
When contacting us, please include:
This helps us find your order quickly and respond with the most useful information.
For help with order tracking, dispatch updates, delivery questions, or missing tracking details, please contact us:
PicknPrint Support Team
Email: hello@picknprint.co.uk
Website: https://picknprint.co.uk
Response Time: Within 24 hours, Monday to Saturday
Thank you for choosing PicknPrint — where your memories meet quality printing.
We are proud to create personalised products with care and deliver them safely to your door.
