At PicknPrint, customer satisfaction is our priority. Because we specialize in personalized and custom-made products, our return policy is slightly different from standard retail stores. Please read the following carefully before placing your order.
Most of our items are made specifically for you. Therefore, we typically do not accept returns or offer refunds for personalized products unless there is a fault with the item.
We recommend double-checking all customization details such as spelling, dates, colors, and uploaded images before completing your purchase.
We will gladly replace or refund your order if:
The item arrives damaged
The product is defective
You receive the wrong item
The print quality is significantly different from what was approved
If there is a problem with your order, please contact us within 48 hours of delivery.
When emailing us, include:
Your order number
Clear photos of the product
A brief description of the issue
Email: [Insert Support Email]
Our support team will review your request and respond within 1–2 business days.
We cannot accept returns for:
Customer errors (typos, incorrect dates, wrong photo uploads)
Slight color variations due to screen differences
Orders approved for printing
Change-of-mind purchases
If your refund is approved:
Refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank.
Orders can only be canceled within 2 hours of purchase, as production begins quickly for custom items.
We only replace items if they are defective or damaged.
If you have any questions about returns or refunds, please contact:
PicknPrint Support Team
Email: hello@picknprint.co.uk
Website: https://picknprint.co.uk
