Welcome to PicknPrint. Your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, create an account, contact us, or use any of our online services.
This policy applies to our website: https://picknprint.co.uk.
By using our website, you agree to the way we handle your personal information as described in this Privacy Policy.
PicknPrint is a UK-based personalised gifting and printing website that allows customers to browse products, customise designs, place orders, and receive printed items through delivery.
For the purpose of UK data protection law, PicknPrint is the “data controller” of the personal information we collect from you.
Business Name: PicknPrint
Website: https://picknprint.co.uk
Email: hello@picknprint.co.uk
Address: [Insert Business Address]
We may collect and process the following types of personal information:
Full name
Email address
Phone number
Billing address
Shipping address
Account login details, where applicable
Products ordered
Customisation details provided by you
Order history
Delivery information
Payment status
Refund or return details
When you personalise a product, you may upload or provide content such as:
Photos
Names
Messages
Designs
Gift notes
Other custom text or images
You are responsible for ensuring you have permission to upload or use any images, names, or content submitted for personalised products.
Payments are processed securely by third-party payment providers. We do not store your full card details on our website.
We may receive limited payment-related information such as:
Payment confirmation
Transaction reference
Billing status
Fraud prevention checks
When you use our website, we may collect:
IP address
Browser type
Device type
Operating system
Pages visited
Time spent on the website
Referring website
Cookie data
Website performance and analytics data
If you contact us, we may collect:
Your name
Email address
Phone number
Message content
Support request details
Any files or images you choose to send us
We use your personal information to provide, manage, and improve our services.
We may use your data to:
Process and deliver your orders
Create and manage your customer account
Produce personalised products based on your submitted content
Send order confirmations and delivery updates
Respond to customer support enquiries
Handle returns, refunds, complaints, and disputes
Improve our website, products, and customer experience
Detect and prevent fraud or misuse of our website
Maintain website security
Send marketing emails where you have opted in
Comply with legal, tax, accounting, and regulatory obligations
We do not sell, rent, or trade your personal information.
Under UK GDPR, we must have a lawful basis for using your personal information.
We rely on the following lawful bases:
We use your data when it is necessary to provide our services to you, such as processing your order, delivering products, managing your account, and providing customer support.
We may process your data where required by law, including for accounting, tax, consumer protection, fraud prevention, and regulatory compliance.
We may use your data where it is necessary for our legitimate business interests, provided your rights and freedoms are not overridden. This may include improving our services, protecting our website, preventing fraud, and managing customer relationships.
We rely on your consent for certain activities, such as sending marketing emails where required. You can withdraw your consent at any time.
PicknPrint allows customers to upload or provide custom content for personalised products.
This may include images, names, messages, designs, or other personal details. We use this content only to create, process, and deliver your personalised order, provide customer support, and handle any related order issues.
You must not upload content that is unlawful, offensive, harmful, or infringes someone else’s rights.
We may refuse or cancel an order if submitted content appears inappropriate, illegal, or in breach of our terms.
Our website uses cookies and similar technologies to improve functionality, performance, and user experience.
Cookies may be used to:
Keep items in your basket
Remember your preferences
Enable checkout functionality
Improve website speed and security
Understand how visitors use our website
Support advertising and marketing, where applicable
You can manage or disable cookies through your browser settings. Please note that some website features may not work correctly if cookies are disabled.
For more information, please see our Cookie Policy if available.
We may send you marketing emails about products, offers, updates, or promotions if you have agreed to receive them.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly at:
We will not send you marketing emails without a valid lawful basis.
We may share your personal information with trusted third-party service providers where necessary to operate our business and provide our services.
These may include:
Payment processors
Delivery and courier companies
Website hosting providers
Email service providers
Customer support tools
Analytics providers
Marketing platforms
Fraud prevention services
Professional advisers such as accountants or legal advisers
Regulators or authorities where required by law
These third parties are only allowed to use your information for the services they provide to us and must protect your data appropriately.
All online payments are handled securely by trusted third-party payment providers.
We do not store your full debit or credit card details on our website. Payment providers may process your payment information according to their own privacy policies and security standards.
We only keep your personal information for as long as necessary for the purpose it was collected.
This may include:
Keeping order records for customer service, accounting, and tax purposes
Keeping account information while your account remains active
Keeping support messages for service and dispute resolution
Keeping marketing preferences until you unsubscribe or withdraw consent
Keeping certain records where required by law
When your data is no longer needed, we will securely delete, anonymise, or archive it.
We take appropriate technical and organisational measures to protect your personal information.
These measures may include:
Secure website connections
Restricted access to personal data
Secure payment processing
Website monitoring and security checks
Data access controls
Regular updates and maintenance
However, no online system can be guaranteed to be completely secure. You should also take care to protect your account login details and avoid sharing sensitive information unnecessarily.
Some of our service providers may process data outside the United Kingdom.
Where this happens, we will take reasonable steps to ensure your personal information is protected in accordance with applicable data protection laws. This may include using appropriate safeguards such as approved contractual terms or working with providers that offer suitable data protection standards.
Under UK data protection law, you have rights over your personal information.
You may have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Restrict how we use your personal data
Object to certain types of processing
Request transfer of your personal data
Withdraw consent where we rely on consent
Complain to the UK Information Commissioner’s Office
To exercise your rights, please contact us at:
We may need to verify your identity before responding to your request.
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.
Our website may contain links to third-party websites, plugins, or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reading their privacy policies before providing personal information.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
Any updates will be posted on this page with a revised “Last updated” date.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
PicknPrint
Email: hello@picknprint.co.uk
Website: https://picknprint.co.uk
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office, the UK regulator for data protection matters.
ICO Website: https://ico.org.uk
