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Privacy Policy

Welcome to PicknPrint (“we”, “our”, “us”). We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, disclose and protect your information when you visit our website picknprint.co.uk.


1. Important Notice

This Privacy Policy forms an integral part of our:

  • Terms & Conditions

  • Cookie Policy

  • Other policies available on our website

Please read this Privacy Policy together with those documents.

We process your personal data in accordance with applicable UK laws including:

  • UK GDPR

  • Data Protection Act 2018

  • Privacy and Electronic Communications Regulations (PECR)


2. Consent

By using our Website, creating an account, placing an order or submitting information to us, you agree to the collection and use of your data in accordance with this Privacy Policy.

If you provide personal information about another person (such as delivery recipient details), you confirm you have permission to do so.

If you do not agree with this Privacy Policy, please do not use our Website.


3. Scope of This Policy

This Privacy Policy applies to information collected through:

  • Our website

  • Customer support channels

  • Order forms

  • Email communication

  • Related services

It does not apply to third-party websites linked from our Website.


4. Information We Collect

We may collect the following categories of personal information:

Personal Information

  • Full name

  • Billing address

  • Delivery address

  • Email address

  • Phone number

  • Company name (if applicable)

Order Information

  • Products purchased

  • Artwork uploads

  • Print specifications

  • Order history

  • Delivery preferences

Payment Information

Payments are securely processed by trusted third-party providers. We do not store full card details.

Technical Information

  • IP address

  • Browser type

  • Device information

  • Cookies

  • Operating system

  • Usage analytics

  • Referral source

Marketing Preferences

  • Email subscription choices

  • Consent status

  • Promotional engagement


5. How We Use Your Information

We use your information for the following lawful purposes:

Contract Performance

  • Process orders

  • Manufacture print products

  • Arrange delivery

  • Send order updates

  • Provide invoices

Legitimate Interests

  • Improve website functionality

  • Fraud prevention

  • Customer service

  • Internal reporting

  • Business administration

Legal Obligations

  • Tax compliance

  • Accounting records

  • Law enforcement requests

  • Regulatory obligations

Consent

  • Marketing emails

  • Promotional offers

  • Optional cookies


6. Sharing of Personal Information

We may share your information only where necessary with:

  • Payment providers (Stripe / PayPal)

  • Courier and shipping companies

  • Hosting and IT providers

  • Analytics providers

  • Marketing service providers

  • Professional advisers

  • Government or regulatory authorities when legally required

We do not sell or rent your personal data.


7. Data Security

We use appropriate technical and organisational security measures including:

  • SSL encryption

  • Secure hosting

  • Restricted staff access

  • Password protection

  • Firewall monitoring

  • Secure payment gateways

While we take strong precautions, no internet transmission is ever fully secure.


8. Data Retention

We retain personal data only for as long as necessary for:

  • Fulfilling orders

  • Customer support

  • Legal claims

  • Tax/accounting requirements

  • Fraud prevention

When data is no longer required, it is securely deleted or anonymised.


9. Your Rights (UK GDPR)

If you are in the UK or EEA, you may have the following rights:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Request portability

  • Withdraw consent at any time

To exercise your rights, contact us at hello@picknprint.co.uk


10. Marketing Communications

If you opt in, we may send:

  • Promotions

  • Discounts

  • Product launches

  • Service updates

You may unsubscribe anytime using the link in our emails.


11. Cookies

We use cookies to:

  • Keep your cart active

  • Remember preferences

  • Improve performance

  • Measure traffic

  • Personalise your experience

You may disable cookies through browser settings.

Please also review our Cookie Policy.


12. Children’s Privacy

Our Website is not intended for children under 16.

We do not knowingly collect personal information from children.


13. Third-Party Links

Our Website may contain links to external websites. We are not responsible for their privacy practices or content.


14. International Data Transfers

Some service providers may process data outside the UK. Where this happens, we use lawful safeguards and approved contractual protections.


15. Changes to This Policy

We may update this Privacy Policy from time to time.

Any revised version becomes effective once posted on this page.

Please review periodically.


16. Complaints

If you are unhappy with how we handle your data, please contact us first.

You may also complain to the Information Commissioner’s Office (ICO).


17. Contact Us

PicknPrint
Email: hello@picknprint.co.uk
Phone: +447361553886
Website: picknprint.co.uk


18. Data Controller

For the purposes of UK data protection law, PicknPrint is the data controller of your personal information collected through this Website.

United Kingdom

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