Welcome to PicknPrint. These Terms & Conditions explain the rules for using our website, placing orders, purchasing personalised products, and interacting with our services.
By visiting our website or placing an order through https://picknprint.co.uk, you agree to these Terms & Conditions.
Please read them carefully before placing an order.
PicknPrint is a UK-based personalised gifting and printing website. We provide custom printed products, personalised gifts, photo-based items, and related printing services.
Business Name: PicknPrint
Website: https://picknprint.co.uk
Email: hello@picknprint.co.uk
Address: [Insert Business Address]
By using our website, you agree that you will use it only for lawful purposes and in a way that does not damage, interrupt, or misuse our website, systems, products, or services.
You must not:
You must be at least 18 years old to place an order, or you must use the website with permission and supervision from a parent or legal guardian.
PicknPrint sells personalised and custom-made products. This means many products are created specifically based on the text, images, names, designs, messages, or instructions provided by the customer.
Before placing an order, you are responsible for checking that all customisation details are correct.
You must carefully check:
We are not responsible for mistakes submitted by the customer, including spelling errors, incorrect names, wrong dates, low-quality images, cropped images, or incorrect delivery details.
For personalised photo products, the final print quality depends on the quality of the image or design you upload.
You are responsible for ensuring that uploaded images are clear, high-resolution, and suitable for printing. Low-resolution, blurry, dark, pixelated, or incorrectly cropped images may affect the final product.
We may contact you if we notice an obvious issue with your uploaded content, but we are not required to check every file, spelling, image, or design before production.
When you upload images, designs, logos, names, text, or any other content to PicknPrint, you confirm that you either own the content or have permission to use it.
You must not upload content that:
By uploading content, you give PicknPrint permission to use that content only for the purpose of processing, creating, printing, packaging, delivering, and supporting your order.
PicknPrint is not responsible for copyright, trademark, or rights violations caused by customer-submitted content. We reserve the right to refuse, cancel, or remove any order or content that we believe may be unlawful, inappropriate, or in breach of these Terms.
When you place an order, you are making an offer to purchase the selected product or service from us.
After placing an order, you should receive an order confirmation by email. This confirms that we have received your order, but it does not always mean the order has been accepted for production.
We reserve the right to refuse or cancel an order if:
If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method where possible.
Because many PicknPrint products are personalised and made to order, you should contact us as soon as possible if you need to change or cancel an order.
We may be able to make changes only if production has not started. Once a personalised product has entered production, we may not be able to cancel, edit, or refund the order unless the item is faulty, damaged, or incorrect due to our error.
To request a change, contact us immediately at:
All prices on our website are shown in British Pounds Sterling (£ GBP), unless stated otherwise.
Prices may include or exclude taxes depending on how they are displayed at checkout. Delivery charges, where applicable, will be shown before you complete your order.
We accept secure online payments through trusted third-party payment providers. Payment methods may include debit cards, credit cards, PayPal, or other payment options shown at checkout.
We do not store your full card details on our website.
We may change prices, offers, products, and delivery charges at any time. Changes will not affect orders already accepted unless there has been an obvious pricing error.
We aim to process, print, and dispatch orders within the estimated times shown on our website or during checkout.
Delivery times are estimates only and may vary due to production times, courier delays, public holidays, high-demand periods, weather, incorrect address details, or other circumstances outside our control.
PicknPrint is not responsible for delays caused by courier companies or incorrect delivery information provided by the customer.
You are responsible for providing a complete and accurate delivery address. If an order is returned to us because of an incorrect or incomplete address, additional delivery charges may apply.
If your order has not arrived within the expected delivery period, please contact us so we can investigate.
You may be asked to provide your order number, delivery address, and any tracking details available.
If a parcel is marked as delivered by the courier but you have not received it, we may need to work with the courier to investigate before offering a replacement or refund.
Because many of our products are personalised or custom-made, they usually cannot be returned simply because you changed your mind, ordered the wrong item, supplied incorrect details, or no longer want the product.
However, your legal rights are not affected. If your item is faulty, damaged, not as described, or incorrect due to our error, please contact us so we can help.
Please contact us within 48 hours of delivery where possible and include:
Depending on the issue, we may offer a replacement, repair, partial refund, full refund, or another suitable solution.
If we sell any non-personalised products, your cancellation and return rights may differ from personalised products.
Where the law gives you the right to cancel a non-personalised online order, you must return the item unused, in its original condition, and within the required return period.
Returned items must be handled with reasonable care. We may reduce a refund if an item has been used, damaged, or handled beyond what is necessary to inspect it.
We try to display product colours, designs, and images as accurately as possible. However, colours may appear differently depending on your screen, device, brightness settings, material type, and printing process.
Small variations in colour, positioning, size, or finish may occur during printing and production. These minor differences do not usually count as defects.
From time to time, PicknPrint may offer discounts, voucher codes, promotions, or special offers.
Promotions may be subject to additional terms, expiry dates, product restrictions, or minimum order values.
We reserve the right to amend, pause, cancel, or refuse a promotion if we believe it is being misused or applied incorrectly.
We aim to keep our website accurate, secure, and available, but we do not guarantee that the website will always be uninterrupted, error-free, or fully up to date.
We may update, suspend, remove, or change any part of the website at any time without notice.
Product descriptions, images, prices, and availability may change from time to time.
All website content, branding, images, graphics, text, layouts, logos, product designs, and other materials on the PicknPrint website are owned by or licensed to PicknPrint unless stated otherwise.
You must not copy, reproduce, modify, distribute, sell, or use our website content for commercial purposes without our written permission.
Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory rights.
To the fullest extent allowed by law, PicknPrint will not be responsible for indirect, incidental, special, or consequential losses, including loss of profit, loss of business, loss of data, or loss of opportunity arising from your use of our website or products.
Our total liability for any order will normally be limited to the amount paid for that order, except where the law requires otherwise.
These Terms do not affect your statutory rights as a consumer under UK law.
Goods supplied by us must be as described, of satisfactory quality, and fit for their intended purpose. If your item is faulty, damaged, or not as described, you may be entitled to a remedy under consumer protection laws.
Your privacy is important to us. We collect and use personal information in accordance with our Privacy Policy.
For more information, please read our Privacy Policy on our website.
We may update these Terms & Conditions from time to time to reflect changes in our business, website, products, legal requirements, or customer processes.
The latest version will always be posted on this page. By continuing to use our website after changes are published, you agree to the updated Terms.
These Terms & Conditions are governed by the laws of England and Wales.
If you live in Scotland or Northern Ireland, you may also have the right to bring a claim in your local courts where applicable.
If you have any questions about these Terms & Conditions, your order, or our services, please contact us:
PicknPrint
Email: hello@picknprint.co.uk
Website: https://picknprint.co.uk
