At PicknPrint, we want every customer to be happy with their order. This Return & Refund Policy explains when returns, replacements, refunds, and cancellations may be accepted.
Because many of our products are personalised, custom-made, or printed specifically for you, our return policy is different from standard retail products.
Please read this policy carefully before placing your order.
Most PicknPrint products are made to order using the details, photos, names, messages, designs, or options provided by the customer.
Personalised or custom-made products usually cannot be returned or refunded simply because you changed your mind, ordered the wrong item, selected the wrong option, or supplied incorrect customisation details.
This does not affect your legal rights if the product is faulty, damaged, not as described, or incorrect due to an error by us.
Before completing your order, please carefully check all customisation details.
You are responsible for checking:
We are not responsible for customer-submitted errors such as spelling mistakes, wrong dates, incorrect names, poor-quality photos, cropped images, or incorrect delivery details.
Please contact us if there is a genuine issue with your order.
You may be eligible for a refund, replacement, repair, or another suitable solution if:
We may ask for photos, order details, and other information so we can review the issue properly.
If your item arrives damaged, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
Please keep the product and packaging until we have reviewed your request, as the courier may require evidence for a damage claim.
If there is a problem with your order, please contact us within 48 hours of delivery where possible.
When contacting us, please include:
Email us at:
Our support team will review your request and aim to respond within 1–2 business days.
Unless the item is faulty, damaged, incorrect, or not as described, we usually cannot accept returns or provide refunds for:
We try to display product colours, previews, and designs as accurately as possible. However, colours may appear differently depending on your screen, device settings, brightness, material type, and printing process.
Small differences in colour, positioning, print finish, or size may occur during production. Minor variations are normal and do not usually count as a fault.
Print quality may also depend on the quality of the image or file uploaded by the customer.
If your refund is approved, we will normally refund you using the original payment method.
Refund times may vary depending on your bank, card provider, or payment provider.
Once approved, refunds are usually processed within 5–10 business days, although your bank or payment provider may take additional time to show the refund in your account.
Where required, we may wait until the product has been returned to us or until we have received suitable evidence of the issue before issuing a refund.
If your item is faulty, damaged, incorrect, or affected by a production error, we may offer a replacement instead of a refund where appropriate.
Replacement items will normally be produced using the same details, images, and customisation submitted in your original order unless we agree otherwise.
If the issue was caused by incorrect customer-submitted information, a replacement may be chargeable.
In some cases, we may ask you to return the item before we can issue a refund or replacement.
If the return is required because of a fault, damage, wrong item, or error caused by us, we will explain the return process and whether return postage will be covered.
If a return is approved for any other reason, you may be responsible for return postage costs.
Items should be returned in suitable packaging to avoid further damage during transit.
Because personalised products can enter production quickly, order cancellations are only possible if production has not started.
If you need to cancel an order, please contact us as soon as possible after placing your order.
We may not be able to cancel or amend an order once printing, production, or fulfilment has started.
To request cancellation, email:
If you notice a mistake after placing your order, contact us immediately.
We may be able to update your order only if production has not started. Once the item has entered production, we may not be able to change the design, text, photo, colour, size, delivery address, or other order details.
PicknPrint is not responsible for customer-submitted mistakes that are discovered after production has started.
Your statutory rights are not affected by this policy.
Under UK consumer law, goods must be as described, of satisfactory quality, and fit for purpose. If your product is faulty, damaged, not as described, or incorrect due to our error, you may be entitled to a repair, replacement, refund, or other remedy depending on the circumstances.
Nothing in this policy limits your legal rights as a consumer.
If we have confirmed that a refund has been processed but you have not received it, please first check your bank account or payment provider.
You may also need to contact your card issuer, bank, PayPal, or payment provider, as processing times can vary.
If you have done this and still have not received your refund, please contact us at:
If you have any questions about returns, refunds, replacements, or order cancellations, please contact us:
PicknPrint Support Team
Email: hello@picknprint.co.uk
Website: https://picknprint.co.uk
