Thank you for shopping with PicknPrint. We are committed to producing, packing, and delivering your personalised products safely and as quickly as possible.
Because many of our products are custom-made to order, delivery time includes both production time and shipping time.
Please read this Shipping Policy carefully before placing your order.
All PicknPrint personalised products are prepared and produced after your order has been placed.
Estimated production time is usually:
Orders are normally processed Monday to Friday, excluding UK bank holidays and public holidays.
Production time begins after your order and payment have been successfully received and all required customisation details have been provided.
Please note that production time and delivery time are separate.
For example, if a product takes 2–4 business days to produce, the delivery time begins after the item has been printed, checked, packed, and dispatched.
Estimated delivery dates shown on our website or at checkout are estimates only and may vary depending on product type, order volume, courier service, delivery location, and external delays.
We offer delivery within the United Kingdom using available courier or postal services shown at checkout.
Typical UK delivery options may include:
Available delivery options, prices, and estimated times will be shown at checkout before you place your order.
Delivery times are not guaranteed unless a specific guaranteed service is clearly offered and selected at checkout.
Shipping costs are calculated at checkout and may depend on:
From time to time, PicknPrint may offer free delivery promotions. Any free delivery offer will be clearly displayed on our website and may be subject to conditions such as minimum order value, product restrictions, or delivery location.
After placing an order, you should receive an order confirmation email containing your order details.
Once your order has been produced, packed, and dispatched, you may receive a dispatch confirmation email.
If tracking is available for your selected delivery service, your tracking details will be included in the dispatch email or sent separately.
If you do not receive an email, please check your spam or junk folder and make sure the email address used at checkout is correct.
Where tracking is available, you can use the tracking number or link provided to follow your parcel’s delivery progress.
Please allow some time for tracking information to update after dispatch, as courier systems may not show movement immediately.
If your tracking has not updated for several business days, please contact us and we will do our best to help.
Please make sure your delivery address is complete and correct before placing your order.
You are responsible for providing accurate delivery details, including:
If you notice an address error after placing your order, please contact us immediately at:
We may be able to update the address only if the order has not yet been dispatched. Once an order has been dispatched, we may not be able to change the delivery address.
PicknPrint is not responsible for failed or delayed delivery caused by incorrect, incomplete, or outdated address details provided by the customer.
If a courier or postal service attempts delivery and you are not available, they may leave the parcel in a safe place, with a neighbour, at a collection point, or provide instructions for redelivery.
Please follow the courier’s instructions as soon as possible to avoid the parcel being returned.
If an order is returned to us because of an incorrect address, failed delivery attempt, refusal to accept delivery, or failure to collect from a delivery point, additional postage charges may apply to resend the order.
We aim to dispatch orders within the estimated timeframe, but delays can sometimes happen.
Delivery may be affected by:
If your order is significantly delayed, please contact us with your order number so we can investigate.
Unless we have agreed a different delivery timeframe with you, we will handle delivery issues in line with applicable UK consumer rules.
If your parcel appears to be lost, please contact us and we will help investigate with the courier or postal service.
Before contacting us, please check:
If the courier confirms that the parcel is lost, we will review the situation and may offer a replacement, refund, or another suitable solution depending on the circumstances.
If your order arrives damaged, please contact us within 48 hours of delivery where possible.
Please provide:
Please keep the product and packaging until we have reviewed your case, as the courier may require evidence for a damage claim.
If the damage is confirmed, we may offer a replacement, refund, or another appropriate solution.
During busy periods such as Christmas, Valentine’s Day, Mother’s Day, Father’s Day, Black Friday, bank holidays, or promotional events, production and delivery may take longer than usual.
We recommend placing orders early during peak seasons to allow enough time for production and delivery.
Any seasonal delivery cut-off dates shown on our website are estimates and may depend on courier availability and order volume.
We are responsible for preparing and dispatching your order to the delivery address provided at checkout.
Once your order has been dispatched, delivery will be handled by the selected courier or postal provider.
However, if there is a delivery issue, please contact us and we will do our best to assist you.
If you have any questions about shipping, delivery, tracking, or a delayed order, please contact our support team:
PicknPrint Support Team
Email: hello@picknprint.co.uk
Website: https://picknprint.co.uk
Thank you for choosing PicknPrint — turning memories into beautiful personalised prints delivered to your door.
