Welcome to the PicknPrint Help Center. We are here to make your personalised gifting experience simple, smooth, and enjoyable.
Find quick answers to common questions about orders, personalisation, delivery, returns, payments, print quality, and customer support.
If you still need help, our friendly support team is always ready to assist.
Placing an order with PicknPrint is simple. Browse our products, choose your preferred item, add your personalisation details, upload your photo or design where required, and complete your order through our secure checkout.
Because many of our products are personalised and production can begin quickly, changes are only possible within a short time after placing your order.
If you need to change your order, please contact us immediately at:
We will do our best to help, but changes may not be possible once production has started.
Where available, product previews help you check your design before placing the order. Please carefully review names, spelling, images, colours, layout, and product options before checkout.
For personalised products, the customer is responsible for checking all submitted details before confirming the order.
Before completing your purchase, please check:
You should only upload photos, artwork, logos, names, or designs that you own or have permission to use.
Please do not upload copyrighted, offensive, unlawful, or inappropriate content. PicknPrint may refuse or cancel an order if submitted content is unsuitable or appears to breach someone else’s rights.
Delivery times depend on product type, production time, delivery service, and your location within the UK.
Most personalised products require time for preparation, printing, quality checking, and dispatch. Estimated production and delivery times may be shown on the product page or during checkout.
Where tracking is available, tracking details will be sent by email once your order has been dispatched.
Delivery delays can sometimes happen due to courier issues, public holidays, busy periods, weather, or incorrect delivery details.
If your order has not arrived within the expected delivery period, please contact us with your order number so we can help investigate.
At the moment, delivery options may depend on your order and location. Please check the available shipping options at checkout or contact our support team before placing an international order.
Because personalised products are made specifically for you, they usually cannot be returned simply because you changed your mind or supplied incorrect details.
However, if your item is damaged, faulty, incorrect, or not as described due to our error, please contact us and we will review the issue.
If your item arrives damaged, please contact us within 48 hours of delivery where possible.
Please include:
For complete details, please read our Return & Refund Policy page.
We accept secure online payments through the payment methods shown at checkout. These may include major debit cards, credit cards, PayPal, or other trusted payment providers.
Yes. Payments are processed securely through trusted third-party payment providers. PicknPrint does not store your full card details on our website.
Payments may be declined by your bank, card provider, payment provider, or fraud prevention checks.
If your payment fails, please check your card details, billing address, available funds, or try another payment method.
For the best print result, upload clear, high-resolution images with good lighting.
Avoid using photos that are blurry, very dark, pixelated, heavily compressed, cropped incorrectly, or taken from screenshots.
We aim to print colours as accurately as possible, but slight colour differences may occur due to screen settings, brightness, material type, and the printing process.
Small colour or positioning differences are normal and do not usually count as a product fault.
The final print quality depends on the image you provide. If a low-resolution or poor-quality image is uploaded, the printed result may appear blurry or pixelated.
Please check your image carefully before placing your order.
Yes. After placing your order, you should receive an order confirmation email with your order details.
If you do not receive it, please check your spam or junk folder. Also make sure the email address entered during checkout is correct.
Yes. Please include your order number when contacting us so we can help you faster.
Still need help? Our support team is here to assist with orders, product questions, delivery updates, personalisation support, returns, and general enquiries.
PicknPrint Support Team
Email: hello@picknprint.co.uk
Website: https://picknprint.co.uk
Response Time: Typically within 24 hours
Thank you for choosing PicknPrint — where your memories meet quality printing.
We are proud to help customers create personalised gifts that are meaningful, creative, and made with care.
